# Brixx — Custom AI Agent Development & Automation

AI agents that work inside your business systems. We design and build AI-powered workflows that connect to your existing stack — CRM, ERP, Slack, support desk — and handle defined tasks with clear permissions, guardrails, and human escalation where needed. They can qualify leads, route support requests, monitor operations, and keep business records up to date.

Vancouver HQ · Kyiv engineering team · Roots in a company officially registered in Ukraine in 2017

## What We Build

Not every workflow requires AI. Rule-based automation is often the simpler fit for repeatable steps and predictable decisions. AI integrations are useful when the work involves documents, unstructured text, or context-based decisions. Enterprise projects are scoped around the business and technical requirements.

### 01. Customer Support & Sales Agents
Agents that qualify incoming leads, help process support tickets with available context, book discovery calls, and route cases to people based on defined rules — integrated with your CRM and helpdesk.
Tools: HubSpot, Zendesk, Calendly, Slack
Service: AI Integrations — https://brixx.dev/services/ai-integrations

### 02. Operations & Workflow Agents
Automation workflows that monitor internal processes, detect defined events, and trigger downstream actions across connected business tools and APIs.
Tools: Notion, Jira, ERP, Webhooks
Service: Workflow Automation — https://brixx.dev/services/workflow-automation

### 03. Data & Analytics Agents
Agents that monitor approved market, product, or financial data sources, apply defined analysis rules, and route relevant findings to dashboards, alerts, or business workflows.
Tools: Real-time, FinTech, Alerts, APIs
Service: AI Integrations — https://brixx.dev/services/ai-integrations

### 04. Custom Enterprise Agents
Custom multi-agent systems built around your ERP, CRM, and compliance requirements. When technically suitable, the project can include customer-controlled VPC or on-premises deployment and controls defined for the agreed workflow.
Tools: On-Prem, VPC, Audit Logs, Guardrails
Custom-scoped project.

## How It Works

1. **Discovery** — We map your current workflow, identify the highest-ROI automation opportunities, and scope what the agent will and won't do.
2. **Agent Design** — We define the agent's tool access, data permissions, decision boundaries, and escalation logic — aligned with compliance requirements before any code is written.
3. **Build & Integrate** — We build and test the agreed workflow, connect the approved systems, and plan a staged rollout where it is suitable for the project.
4. **Launch & Support** — We launch the agreed system and complete the documented handover. Eligible projects include 30 days of bug-fix support for defects within the delivered scope. New features, integrations, maintenance, and scope changes are quoted separately.

A focused single-use-case project may take approximately 3–6 weeks. Projects with multiple integrations, complex data access, or compliance requirements may take longer. We provide a project-specific timeline after scoping.

## Workflow Examples

### Lead Qualification Agent (SaaS · Sales)
Incoming leads often require manual qualification, research, and CRM updates before a sales representative can respond. A tailored workflow can capture the request, apply qualification rules, enrich the CRM record, and route the lead to the appropriate sales owner.
Flow: capture → qualify → CRM update → sales handoff.

### Compliance Monitoring Agent (FinTech · Ops)
Operations teams need a consistent way to review transaction events, apply internal rules, and route exceptions for human review. A monitoring workflow can ingest approved data, apply configurable checks, create a structured review item, and notify the responsible team with an audit trail.
Flow: monitor → check → human review → notify.

### Student Support Agent (EduTech · Support)
Support teams repeatedly classify requests, retrieve account context, answer routine questions, and decide when a specialist should take over. A support workflow can classify the ticket, retrieve approved context, prepare or deliver a response, and escalate cases that require human judgment.
Flow: classify → retrieve context → respond → escalate.

## Why Brixx

1. **Production requirements, not demo assumptions** — we design around permissions, failure handling, observability, human escalation, and maintainable integrations.
2. **Vancouver strategy, Kyiv execution** — Vancouver handles discovery, architecture, and project alignment; Kyiv handles implementation and technical delivery within one coordinated engagement.
3. **Security and guardrails by design** — we define permission boundaries, validation, escalation logic, and logging requirements for the agreed workflow. Controls depend on the project and systems involved.
4. **Ownership defined in writing** — the signed project agreement defines ownership and transfer of the source code, configuration, documentation, and other deliverables included in the handover.
5. **Fast iteration, transparent pricing** — staged delivery with demos at each checkpoint, fixed-scope engagements at a fixed price.
6. **Maintained, not abandoned** — ongoing maintenance can cover prompt updates, dependency upgrades, integration changes, and performance monitoring.

## Pricing & Engagement

- **Workflow Automation — Starting at $499** — automate repetitive tasks, eliminate manual work, and streamline everyday operations with business process, Excel and Google Sheets, reporting, CRM, and workflow automation. Details: https://brixx.dev/services/workflow-automation
- **AI Integrations — Starting at $799** — connect AI to existing tools, data, and workflows through APIs, document processing, and AI-assisted data extraction. Details: https://brixx.dev/services/ai-integrations
- **Enterprise B2B Solutions — Custom Pricing** — custom AI agents, multi-step business automation, advanced system integrations, and long-term development partnerships.

Starting prices are estimates. Final pricing depends on project scope, integrations, and delivery requirements.

## Free Tools & Resources

- **Manual Work Cost Calculator** — https://brixx.dev/manual-work-cost-calculator — estimate the gross labor cost associated with a recurring manual task. No email required.
- **AI Readiness Check** — https://brixx.dev/ai-readiness — answer 8 quick questions for a directional AI automation readiness score.
- **Blog** — https://brixx.dev/blog — practical guides to AI agents, automation, integrations, security, and costs.

## FAQ

**What's the difference between an AI agent and a chatbot?**
A chatbot responds to questions. An AI agent acts on them. Agents can use external tools — call APIs, read databases, send emails, create calendar events, update CRM records — and chain those actions autonomously to complete a goal. A chatbot tells you the meeting is overdue. An agent reschedules it, notifies the attendees, and updates the CRM record without being asked twice.

**How do you handle data security and privacy?**
Data access, hosting, and review controls are defined during scoping. When technically suitable, we can scope customer-controlled VPC or on-premises deployment. Data handling depends on the selected infrastructure, integrations, and third-party provider terms. Permission boundaries and audit logging are included when required by the agreed design.

**How long does it take to deploy an agent?**
A focused single-use-case project may take approximately 3–6 weeks from signed agreement to production. Projects with multiple integrations, complex data access, or compliance requirements may take longer. We provide a project-specific timeline after scoping.

**Who owns the code and IP after delivery?**
Ownership and transfer of project deliverables are defined in the signed project agreement. The agreement identifies the source code, configuration, documentation, third-party components, and any pre-existing materials included in the handover.

**What happens after the agent launches?**
Eligible projects include 30 days of post-launch bug-fix support for defects within the agreed delivered scope. New features, integrations, maintenance, and scope changes are quoted separately.

**Do you work with companies outside Canada?**
Yes. Brixx can work remotely with companies outside Canada. Project communication and delivery can be coordinated across Vancouver and Kyiv working hours. Contracts are denominated in USD and governed by Canadian law unless otherwise agreed.

## Contact

Request an agent at https://brixx.dev/#contact — we review every submission personally and respond within one business day with a scoping call offer.

- 1 business day response
- Free 45-minute discovery call, no pitch deck
- Fixed quote within 5 days